Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Electrum Home platform ("Platform"), operated by Electrum Home, Inc. ("Electrum Home," "we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform. The Platform is offered to residents of the United States only.

PLEASE READ SECTION 14 CAREFULLY. It requires most disputes to be resolved by binding individual arbitration and contains a class-action waiver.

2. What Electrum Home Is

Electrum Home is an AI-powered home-services marketplace. We help homeowners ("Customers," "you") get AI-generated price estimates for home projects and then arrange for the work to be completed by vetted, licensed, and insured local professionals ("Network Professionals" or "Pros"). Our offering includes:

• AI-assisted project scoping and price estimates
• Matching with vetted, licensed, and insured professionals
• Contract generation and execution
• Payment processing and disbursement
• Project management and communication tools

The Electrum Home model:you purchase your home project from Electrum Home, and the work is performed through a vetted Network Professional — similar to how a national retailer sells an installation and the work is completed by a local installer. Electrum Home itself does not perform home-improvement labor and is not a licensed contractor; all physical work is performed by independent, licensed Network Professionals.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Platform. By using the Platform, you represent that you meet these requirements and that the property information you provide relates to a property you own or are authorized to act for. Network Professional accounts require valid contractor licensing and insurance in the applicable jurisdiction.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@electrumhome.com if you suspect unauthorized access. You may not share accounts or create accounts for others without authorization.

5. Accuracy of Information You Provide

The quality of your estimate and match depends on the accuracy of the information you provide, including your property details, project description, and photos. You agree to provide accurate, current, and complete information. Estimates and final pricing may change if the actual project conditions differ from what you described, or if site conditions discovered during scoping or work differ materially.

6. Estimates, Pricing, and Final Quotes

Initial prices shown on the Platform are AI-generated estimates, not final binding quotes. They are based on the information you provide, regional pricing data, and comparable projects.

Your final price is confirmed before any work begins. Once your project is scoped and matched, you will receive a confirmed price tied to a defined scope of work, and you must approve it before the work proceeds. Your price stays locked to the agreed scope; changes you request or unforeseen site conditions may require a written change order that you approve before additional work is performed.

7. Payments and Refunds

7.1 How Payments Work

All project payments are made to Electrum Home and processed through Stripe. You pay Electrum Home, and Electrum Home pays the Network Professional. Depending on the project type, you may pay a small upfront booking or order fee to initiate scoping; any such fee is credited toward your total project cost.

7.2 Always Refundable Before Work Begins

Any amount you pay to Electrum Home is fully refundable up until work begins.If you cancel before your matched Network Professional starts the work — for any reason — you will receive a full refund of amounts paid to Electrum Home, including any booking or order fee. There is no obligation to proceed until you approve your final price and the work starts.

7.3 After Work Begins

Once work has commenced, refunds and cancellations are governed by the terms of your specific project contract and applicable law (including any state-mandated cancellation rights). We do not release final payment to a Network Professional until the project is completed or an applicable review period has elapsed.

8. Your Obligations

You agree to:

• Provide accurate project, property, and contact information
• Provide safe and reasonable access to your property for scoping and work
• Obtain any necessary permissions if you are not the sole owner of the property
• Review and approve your final price and any change orders before work proceeds
• Communicate concerns promptly so they can be addressed

9. Network Professionals; Independent Contractors

Network Professionals on the Platform are independent contractors — not employees or agents of Electrum Home. Electrum Home does not control the means or methods by which a Network Professional performs work. While you purchase the project from Electrum Home, the home-services labor is performed by the independent licensed Network Professional.

We vet Network Professionals and verify that they hold appropriate licenses and insurance at the time of onboarding, but we do not continuously monitor license status and do not supervise day-to-day work. You are encouraged to confirm credentials and ask questions before permitting work on your property.

10. Professional / Installer Terms

Network Professionals must maintain valid licensing and insurance in all jurisdictions where they perform work. They agree to: (a) only accept projects they are licensed to perform; (b) provide accurate credentials and keep them in good standing; (c) complete projects per the agreed contract scope; (d) comply with all applicable building codes, permitting requirements, and regulations; and (e) provide Electrum Home with accurate tax identification for 1099 reporting.

11. Warranties and Protection

Workmanship warranty. Network Professionals stand behind the quality of their work. The specific workmanship warranty is dependent on the project type (vertical) and on the Network Professional, and the applicable warranty terms are disclosed in your project contract before you approve the work. Equipment and materials are covered by the applicable manufacturer warranties, not by Electrum Home.

Electrum Home Protection Plan (optional). For eligible projects, Electrum Home may offer an optional Electrum Home Protection Plan that provides additional coverage beyond the standard workmanship warranty. The availability, price, and terms of any Protection Plan are presented at the time of purchase and are governed by the separate plan terms you accept.

To make a warranty or Protection Plan claim, contact hello@electrumhome.com with your project details, and we will help coordinate with the original Network Professional or arrange an alternative.

12. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN YOUR PROJECT CONTRACT, THE PLATFORM AND ALL ESTIMATES, MATCHES, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED ESTIMATES ARE PREDICTIONS AND MAY NOT REFLECT FINAL PRICING. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELECTRUM HOME'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM IS LIMITED TO THE AMOUNT YOU PAID TO ELECTRUM HOME FOR THE PROJECT GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM. ELECTRUM HOME IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA.

BEYOND THE WARRANTY AND PROTECTION COMMITMENTS DESCRIBED IN SECTION 11, ELECTRUM HOME IS NOT LIABLE FOR THE ACTS, OMISSIONS, QUALITY, SAFETY, OR LEGALITY OF WORK PERFORMED BY NETWORK PROFESSIONALS. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

14. Dispute Resolution; Arbitration; Class Waiver

Disputes involving the work. For disputes about work performed by a Network Professional, Electrum Home will provide a good-faith dispute-resolution process. Contact hello@electrumhome.com to initiate a dispute.

Disputes with Electrum Home. The parties first agree to attempt resolution through good-faith negotiation. If a dispute is not resolved within 30 days, you and Electrum Home agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except that either party may bring claims in small-claims court or seek injunctive relief for intellectual-property violations.

Class-action waiver. Disputes will be arbitrated only on an individual basis, and you and Electrum Home waive the right to participate in a class, collective, or representative action, to the extent permitted by law.

15. SMS / Text Messaging Terms

By providing your mobile number and opting in, you consent to receive project-related SMS messages from Electrum Home (delivered via Twilio), including confirmations, price confirmations, scheduling, professional matches, and contract requests. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time and HELP for help. See our Privacy Policy for details on how we handle messaging data.

16. Prohibited Uses

You agree not to:

• Use the Platform for any unlawful purpose
• Circumvent Platform payments by transacting directly with a Network Professional you were matched with through the Platform
• Submit false or misleading project information
• Impersonate any person or entity
• Interfere with or disrupt Platform operations
• Attempt to reverse-engineer, scrape, or misuse the Platform or its AI systems
• Use automated tools to access the Platform without permission

17. Intellectual Property

The Platform, including its design, software, content, and AI systems, is owned by Electrum Home and protected by intellectual-property laws. You are granted a limited, non-exclusive license to use the Platform for its intended purposes. You retain ownership of content you upload (photos, descriptions) and grant Electrum Home a non-exclusive license to use that content to provide and improve the service.

18. Indemnification

You agree to indemnify and hold harmless Electrum Home and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

19. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law provisions. Subject to Section 14, the state and federal courts located in Los Angeles County, California will have jurisdiction over any matters not subject to arbitration.

20. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or Platform notice at least 14 days before taking effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

21. Termination

We may suspend or terminate your access to the Platform for violation of these Terms, fraudulent activity, or at our discretion with reasonable notice. Upon termination, your right to use the Platform ceases. Provisions that by their nature survive termination will do so, including Sections 11–19.

22. Contact